Return Order

Return Orders help you process returns from your customers. Essentially, it's an ordinary Receiving Order, but you receive goods from a Customer returning them to you for some reason.

Required Permissions

1. View Receiving Orders
   • ability to search and view Return Orders
2. Modify Receiving Orders
   • ability to add, view, edit, cancel and close Return Orders
3. Receive
   • ability to add, edit and delete order line details
   • ability to return stocks in Return Orders
   • ability to use Assign To All functionality
4. Unreceive
   • ability to unreceive previously returned stocks
5. View Reports
   • ability to print and export Return Order Reports
6. View Cost
   • ability to view Amount in Return Orders
   • ability to view Unit Cost of lines in Return Orders
7. Modify Cost
   • ability to view Amount in Return Orders
   • ability to view and edit Unit Cost of lines in Return Orders

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Return Order Processing

Go to Orders and click on Add Return Order:

The following window will show up:

As you can see, the Return Order layout is pretty much like that of a Receiving Order. The biggest exceptions are the following:

• in the order header you're selecting a Customer instead of a Vendor in Company field;
• you can specify a reference to a Shipping Order this return is created against – use Shipping Order # field for this;
• Return button is displayed instead of Receive;
• reports that are available for Return Orders are the same as for Receiving Orders, but they have different names:
  • Putaway Ticket Return Order
  • Return History
  • Return Order
  • Return Receipt

Please refer to Receiving Order section for details on how to work with Receiving Orders.

You can also open up existing Orders from Search Receiving Order screen – make sure to checkmark Return flag to make CoreIMS search for returns as well.